FAQ
Common questions about InteliFix
Straight answers about the product, deployment choices and commercial model.
What is InteliFix?+
An all-in-one repair-business management platform for customers, devices, repair jobs, workshop activity and commercial documents.
Who is InteliFix designed for?+
Computer, laptop, mobile, electronics and console repair businesses, IT-support workshops and independent technicians.
Do I need to install anything?+
Not for InteliFix Cloud. Server customers deploy the protected application on a compatible managed environment.
What is InteliFix Cloud?+
A dedicated online workspace hosted, updated and backed up by InteliFix.
What is InteliFix Server?+
A commercially licensed self-hosted edition for organisations with a defined infrastructure requirement.
Can I access InteliFix remotely?+
Cloud is designed for secure online access. Server access depends on the customer-managed environment.
Can multiple staff use InteliFix?+
Yes. Multi-user capacity and plan limits will be confirmed in final pricing.
Do I receive source code with Server?+
No. InteliFix Server is supplied as commercially protected licensed software.
How are backups handled?+
Cloud backups are managed by InteliFix. Server customers are responsible for their own backup system.
Can I import existing customers?+
Import scope will be assessed during onboarding; no unsupported migration promise is made on this development site.
What is InteliFix Loyalty Pricing?+
A proposed programme in development: monthly Cloud rates reduce at continuous-subscription milestones. The pricing page shows starting rates and proposed future rates separately. Automatic reductions are not active yet.
Would cancellation remove my Loyalty Rate immediately?+
Under the proposed policy, no. Your rate and continuity remain until paid access expires. Resuming before expiry preserves continuity; returning after voluntary expiry normally starts at the then-current standard rate.
Would a failed payment reset loyalty?+
A temporary failed payment would follow the normal retry and grace process. Continuity would only end when the subscription genuinely terminates under the final policy.
Would annual plans, Server or add-ons get loyalty discounts?+
Not in this preview. Annual plans keep their separately configured prices. Server and add-ons, including Website Bookings at GBP99 one-off, are excluded.